Cookies & privacy policy.

Please read the following Privacy Policy to understand how we use and protect the information that you provide to us.
By using, registering on, placing an order on or requesting a quotation via our site you consent to the collection, use and transfer of your information under the terms of this Privacy Policy.


1 | Introduction


This Privacy Policy is a statement as to how we shall process your personal data. We take the security and privacy of you and your personal data very seriously and we are committed to safeguarding your privacy on line. Please be aware that communications over the internet, such as emails, are not secure unless they are encrypted. We do not accept any responsibility for any unauthorised access or loss of personal data beyond our control. You may access most areas of our site without registering with us. Certain areas of our site are only open to you if you register.


Our primary reason for collecting your personal data is to process your orders for goods from our site, address enquiries which you may make on our site from time to time and provide you with the most efficient service possible. We do not anticipate collecting or processing sensitive personal data about you.


This Privacy Policy may change from time to time so please check it periodically.


Our site may contain links to other websites. Please note that we are not responsible for the privacy practices of such other websites and advise you to read the privacy statements of each website you visit which collects personal information.

2 | Our Policy for Processing your Personal Data


What personal data do we process and where do we get it from?


When you contact us via the “Contact Us” link on our site, or email us, or register on our site we will collect personal data from you.


When you contact us over the telephone we may collect personal data from you.


Personal information may also be obtained automatically by your internet browser.


If you place an order for goods and when you subsequently submit payment for that order we will collect personal data from you.


If you request a quotation for goods we may collect personal data from you.


The types of personal data which we may collect from you could include, for example, your name, your contact details (such as your address, telephone number and email address), credit/debit card information and other information collected on registration or through the “Contact Us” link on our site.


We may also collect non-personally identifiable information about your visit to our site through the use of cookies. This information may include, for example, the pages which you browse. This information helps us to better manage and develop our site. Please see Condition 3.3 or further information on cookies.

3 | What do we do with your Personal Data?


3.1        There is a requirement by law for us to state a “legal basis for processing” your personal information.


These basis could be that we have your consent to use your personal information, or we use your personal information for our legitimate interests or we use your personal information to perform a contract with you.


The main purposes of processing and the legal basis for use are summarised as follows:




Processing of an order

This is a contractual necessity to meet obligations to supply the goods as ordered.




To notify you of change to our services or to respond to any queries you raise.

This is a legitimate interest to allow us to update you on services and queries raised.




To send you details of product and promotions.

This is a legitimate interest and where required by law we will ask for your consent.




To contact you about a review of feedback on the services we have provided.

This is a legitimate interest to allow us to communicate with you on your feedback.




Carry out security checks to prevent fraudulent transactions.

This is a legitimate interest to protect us from unlawful activities and if circumstances dictate we may have a legal obligation to disclose details to facilitate legal proceedings.




To review past purchasing patterns to facilitate special offers and promotions.

This is a legitimate interest to allow us to tailor your online experience.




To provide, personalise and improve your interaction with our web and mobile portals.

Legitimate interest to tailor your experience when using our online services.



Other purposes for which we may process your personal data are:




the general administration of your records by us;




the general maintenance of our database and records by us;




for security purposes to protect your personal data held and/or processed by us;



to maintain records of payments made by you; and



for our general marketing purposes unless you have notified us to the contrary.



When you enter our site for the first time and where we wish to issue your computer with a cookie, you will be asked to consent to such use. Cookies in themselves do not identify the individual user, just the computer used. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. These cookies allow us to distinguish you from other users of our site, which helps us to provide you with a good experience when you browse our site and also allows us to improve our site. Many websites do this whenever a user visits their website in order to track traffic flows. If you wish to reject our cookie, you can decline our request, in which case you may not be able to use the site or some parts of it. Additionally you can configure your browser to do so (see Condition 9 below), or you can ask your internet browser to alert you when a cookie is being set up.


You acknowledge that by providing personal data to us, you consent to the processing of your personal data in accordance with this Privacy Policy.


4 | Who else gets to see your Personal Data?


Our data processors.


Such couriers used by us from time to time for the purposes of delivering goods ordered by you.


Such financial service providers used by us from time to time for the purpose of processing payment for goods and/or security checks.


Other companies which are part of the group of companies which we may be part of from time to time.


Such other carefully selected companies who provide goods and/or services which we think may be of interest to you.


Such marketing companies used by us from time to time.


Such third parties working with us to enable us to provide a better site service to you.

5 | Your Rights

You have the following rights in relation to the data we hold.


To confirm what personal information we hold about you and to provide a copy of that data.


To remove any personal data when there is no reason to store the data.


To correct any data that is inaccurate.


To stop using your personal data unless we can demonstrate why we hold the data.


To stop using your personal data that is being used to send you marketing information and others.


To provide to you in a structured format, full detail of all the data you have provided to us.


You have the right to object to your personal data being used for ‘direct marketing’ and/or ‘host mailing’ purposes (see Condition 3.2.5 and 4.6 above). You can change your options in relation to the information you wish to receive at any time by contacting us in writing by post to “CHANGE OF DETAILS”, Fayers Plumbing and Building Supplies, 15-17 Margaret Road, Barnet, Hertfordshire, EN4 9NR – England & Wales or send an email with the subject heading “CHANGE OF DETAILS” at .


As mentioned above you can set your internet browser to refuse cookies or you can ask your internet browser to alert you when a cookie is being set up (see Condition 9).


You have the right under the Data Protection Act to request from us information as to what personal data we are processing about you. Such requests should be made in writing by post to the Compliance Officer, Fayers Plumbing and Building Supplies, 15-17 Margaret Road, New Barnet, EN4 9NR, UK – England & Wales and should be accompanied by a £10.00 fee. We will provide you with the relevant information within 40 days of receipt of the fee.


You have other rights under the Data Protection Act in relation to our processing of your personal data.



Security measures and procedures will mean that you will have to provide proof of identity before we disclose details of your personal data to you.


You have the right to lodge a complaint to the Information Commissioners Office if you are not happy with our use of your personal data.


They can be contacted on


Phone: 0303 123 1113

Post: Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF


6 | Maintenance of your personal data


We are committed to the security of your personal data. All of our employees and sub-contractors with access to your personal data and/or who are associated with the processing of that data are contractually obliged to respect the confidentiality of your personal data.


We have implemented technology measures and security policies to protect the personal data that we have in our control from unauthorised access, improper use, alteration, unlawful or accidental destruction or accidental loss.


7 | General application of our Privacy Policy


This Privacy Policy only applies to the collection and use of your personal data provided to us and not to personal data you may provide directly to third parties (including but without limitation to our suppliers or any of the manufacturers or providers of the goods advertised on the site). Any third parties will have their own policies in respect of processing personal data you provide to them and/or your personal data that we may disclose to them in accordance with this Privacy Policy.

8 | Contact information


If you have any queries about our processing or use of your personal data you should write, in the first instance to our Compliance Officer, Fayers Plumbing and Building Supplies, 15-17 Margaret Rd, London, Barnet EN4 9NR, UK – England & Wales.


If you want to learn more about your rights regarding your personal data, you should contact the Information Commissioner’s office information line on: (0044) 01625 545745 or visit their website at

9 | Cookies

9.1 Cookies are a small amount of data sent from the server, which is then stored on your computer’s hard disc drive. For more information see ;
9.2 Information on how to block cookies can normally be found within the help features of your browser. Information can also be found on the main browser websites: (Apple Safari) (Google Chrome) (Internet Explorer) (Mozilla Firefox) (Netscape) (Opera)
9.3 To help we have broken our cookies into categories
  Cookie Type Overview Use on the Website
  Strictly Necessary

Strictly necessary cookies are essential for the use of the features and services on the Website.

If you block these cookies we cannot guarantee access to the services provided through the Website or be sure how the Website will perform during your visit.

We use these cookies to:

  • Remember products added to your shopping basket
  • Identify you as being logged in to the Website
  Performance Performance cookies collect information about how the Website is used so that we can improve the site. All information collected by these cookies is aggregated and therefore anonymous.

We use these cookies to:

  • Monitor and provide statistics on how the Website is used
  • Help us improve the Website by measuring any errors that occur
  • See how effective adverts on the Website are and try to ensure they are as relevant as possible
  • Provide feedback to our affiliates, and third parties we have allowed to link to the Website, regarding users accessing their sites. This information may be used by those third parties to improve their sites or services

Test the Website's design and operability


Functional cookies allow the Website to remember choices you make such as your user name, log in details or language preferences, and any customisations you make to pages on the Website during your visit.

If you block these cookies certain features and services may be affected and we cannot be sure how the Website will perform during your visit.

We use these cookies to:

  • Show you when you're logged in to the Website
  • Provide individual services, such as watching a video or commenting
  • Share information with partners to provide a service on the Website. The information shared is only to be used to provide the service, product or function and not for any other purpose
  • Remember if we've already asked you if you want to fill in a survey